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Shipping & Returns

All of your gift shipment questions, answered!

Shipping & Returns

All of your gift shipment questions, answered!

Shipping FAQs

What is your shipping policy?

We are happy to offer free shipping on nearly all gifts over $50. This offer excludes alcohol and perishables. Gifts that are larger in size may have an oversized shipping fee. If the gift you are sending has an associated shipping fee, it will be noted during the checkout process.

Do you ship across national borders?

Giftagram operates a separate US and Canadian store. If you would like to send a gift to a friend in Canada from the US, or vice versa, simply select the relevant store from the drop down menu at the top of the home page.

 

All prices are listed in local currency (i.e. USD for the US store, and CAD for the Canadian store). At this time Giftagram only offers delivery in the US and Canada.

When will my Giftagram arrive?

Most items on the app ship within 3-5 business days from the time the order is confirmed by the recipient. The sender and recipient will both be notified by email when the item is shipped, as well as when the Giftagram arrives.

 

Some items do have different shipping times. Specific shipping windows are listed on the product details page, directly below the “gift this” button. Certain items such as flowers or perishables are delivered by local courier. In these instances, a member of our customer service team will contact the recipient to arrange a delivery time.

How can I track my order?

Once you have placed an order, you can follow its progress in the “Order Status” section of the app (which can be accessed from the “More” menu), or the Orders page under your Account Details on Giftagram.com.

 

Here you will be able to see up to date information on all orders placed on your account, including whether your gift has been accepted by the recipient, shipping details, and delivery status.

Will I get a receipt when I place an order?

On the checkout screen, you will be presented with a summary of the estimated cost for your order, including any applicable shipping costs. These details may change depending on any applicable local taxes in the region your Giftagram is being delivered.

 

No payment is processed until a Giftagram is accepted by the recipient (once they have provided their preferred shipping address). Once your Giftagram has been accepted you will be emailed a pdf copy of the receipt. You will never be charged for an unaccepted Giftagram.

 

Please note that when sending a Giftagram “direct to address,” your order is considered confirmed once it is placed.

When will I be charged for my order?

Giftagram will only process payment for an order once it has been accepted by the recipient. If your recipient does not accept their Giftagram, you will not be charged.

 

However, if you choose to send an order “direct to address” (with no gift notification), the order is considered confirmed as soon as it is placed and payment will be processed at that time.

How do I cancel an order?

If you would like to cancel an order that you have placed, please email hello@giftagram.com and a member of our customer service team will assist. Please be advised that if the recipient has accepted the gift (or it was sent direct to address) and our merchant partner has already shipped the gift at the time of your request, the product will need to be returned in order to issue a refund.

What is your return policy?

You may return an item for any reason for a full refund of the purchase price within 14 days of receipt of the item provided that it is unused, in good condition and still in its original packaging.

 

To arrange a return, please contact hello@giftagram.com and our customer success team will provide you with a prepaid return shipping label. Once the item has arrived at the vendor and its’ condition is verified, your refund will be processed within 7 business days. Please note that returns are not available for perishable goods (i.e. flowers or food items).

 

If an item is delivered that is incorrect, damaged or otherwise in poor condition, a replacement or refund will be provided. In this case, please contact hello@giftagram.com. If possible include a photograph of the item for our reference. A prepaid return shipping label will be provided.

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