Question 1

Do you ship across national borders?

Accepted Answer

Giftagram operates a separate US and Canadian store. If you would like to send a gift to a friend in Canada from the US, or vice versa, simply select the relevant store from the drop down menu at the top of the home page.
 
All prices are listed in local currency (i.e. USD for the US store, and CAD for the Canadian store). At this time Giftagram only offers delivery in the US and Canada.

Question 2

How do I place an order?

Accepted Answer

Once you have found a gift you love, sending it is as easy as three clicks! Simply tap “gift this” and select the recipient from your list of contacts. You can also add a new contact by clicking “create recipient.”
 
Once you have selected your recipient, you can choose to notify them by either text or email, as well as enter a personal message to be included along with the notification.
 
You can also send a Giftagram to yourself by choosing “myself” from your contact list, or send direct to an address by clicking the “by address” button at the top of the screen, selecting your contact, and entering their shipping details.

Question 3

When will I be charged for my order?

Accepted Answer

Giftagram will only process payment for an order once it has been accepted by the recipient. If your recipient does not accept their Giftagram, you will not be charged.
 
However, if you choose to send an order “direct to address” (with no gift notification), the order is considered confirmed as soon as it is placed and payment will be processed at that time.

Question 4

How can I make sure my order went through?

Accepted Answer

Once you have placed an order, you can follow its progress in the “order status” section of the app (which can be accessed from the “more” menu).
 
Here you will be able to see up to date information on all orders placed on your account, including whether your gift has been accepted by the recipient, shipping details, and delivery status.

Question 5

Will I get a receipt when I place an order?

Accepted Answer

On the checkout screen, you will be presented with a summary of the estimated cost for your order, including any applicable shipping costs. These details may change depending on any applicable local taxes in the region your Giftagram is being delivered.
 
No payment is processed until a Giftagram is accepted by the recipient (once they have provided their preferred shipping address). Once your Giftagram has been accepted you will be emailed a pdf copy of the receipt. You will never be charged for an unaccepted Giftagram.
 
Please note that when sending a Giftagram “direct to address,” your order is considered confirmed once it is placed.

Question 6

I’m having problems with an order, what can I do?

Accepted Answer

Our customer success team is here to help! Simply reach out to hello@giftagram.com and we would happy to assist in addressing any issues you may be experiencing.

Hello, how can we help?

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Hello, how can we help?

Most Popular

Corporate Gifting

Shipping & Returns

Platform

Integrations

Personal Gifting

Orders

Shipping & Returns

User Profile

Credits & Promotions

Still need help?

Corporate
Gifting