Privacy Policy

Last Updated: May 8, 2026

Giftagram Inc. (“Giftagram,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information through our consumer-facing websites, mobile applications, online stores, and related services, including www.giftagram.com and any ecommerce storefronts we operate or support (collectively, the “Services”).

This Privacy Policy applies to personal information we collect from:

visitors to our websites, apps, and storefronts;
customers who browse, shop, purchase, or redeem gifts through our Services;
gift recipients;
individuals who contact us, sign up for communications, or otherwise interact with us.

This Privacy Policy does not apply to Giftagram’s separate B2B corporate gifting platform or to personal information processed solely on behalf of business clients under enterprise agreements, except to the extent that such information is collected through a consumer-facing storefront or experience covered by this Policy.

1. WHO WE ARE

Giftagram Inc. is a Canadian company. For questions about this Privacy Policy or our privacy practices, you can contact us at:

Email: hello@giftagram.com
Mail: Giftagram Inc., 487 Adelaide St. W. 203, Toronto, ON M5V 1T4, Canada

Depending on how you interact with us, Giftagram may process your personal information as:

the organization that collects and uses your personal information for its own consumer ecommerce purposes; or
a service provider or processor acting on behalf of a gift sender, merchant, or partner in connection with a gifting or storefront experience.

If a storefront, promotion, or gifting experience is branded or sponsored by a third party, that third party may also collect or receive your personal information under its own privacy terms.

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information, depending on how you use the Services:

INFORMATION YOU PROVIDE DIRECTLY

name
email address
phone number
billing address
shipping or delivery address
account login details, if you create an account
gift recipient details you provide to us
gift messages or personalization details
customer support communications
survey responses, reviews, and other information you choose to provide

ORDER AND TRANSACTION INFORMATION

products or services purchased
order details
payment-related details
redemption and fulfillment details
refund and return information

TECHNICAL AND USAGE INFORMATION

IP address
browser type and version
device identifiers
operating system
approximate location based on IP
browsing activity on our Services
referral URLs
pages viewed
session information
interactions with emails, ads, or storefront features

MARKETING AND PREFERENCE INFORMATION

subscription preferences
interests and shopping preferences
responses to promotions or campaigns
communication preferences

INFORMATION FROM THIRD PARTIES

information from ecommerce, payment, fraud prevention, logistics, analytics, customer service, and marketing providers
information from gift senders, business partners, or storefront sponsors
information from social media platforms or other third parties when you interact with us through them

We may also create or receive aggregated or de-identified information that does not reasonably identify you.

3. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

directly from you when you browse, place an order, redeem a gift, create an account, subscribe to communications, contact us, or otherwise use the Services;
automatically through cookies, pixels, SDKs, logs, and similar technologies when you interact with our Services;
from gift senders who provide recipient information;
from service providers, partners, storefront operators, payment processors, shipping providers, analytics providers, and fraud prevention vendors.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

to provide and operate the Services
to process purchases, payments, redemptions, deliveries, returns, and refunds
to facilitate gifting, recipient notifications, and gift selection or acceptance
to create and manage accounts
to communicate with you about orders, gifts, deliveries, support requests, and service-related notices
to personalize your experience and improve our Services
to provide customer service
to detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity
to conduct analytics, reporting, and business operations
to send marketing and promotional communications in accordance with applicable law
to comply with legal obligations and enforce our terms, policies, and rights

5. LEGAL BASES FOR PROCESSING

Where required by applicable law, we process personal information on one or more of the following grounds:

performance of a contract with you
compliance with legal obligations
our legitimate business interests
your consent, where required

Where we rely on consent, you may withdraw it, subject to legal and contractual restrictions.

6. GIFT RECIPIENTS AND GIFT SENDERS

If you send a gift, we collect and use the information needed to process the gift, notify the recipient, and fulfill delivery or redemption.

If you are a gift recipient, we may receive your information from the sender or from a partner or sponsor associated with the gifting experience. We may also collect information directly from you when you accept a gift, provide a delivery address, select a gift, or contact us.

Please only share a recipient’s personal information with us if you are authorized to do so.

7. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar technologies to:

keep the Services functioning properly
enable shopping cart and checkout features
remember preferences
understand usage and performance
measure the effectiveness of campaigns
personalize content or promotions
help detect fraud and protect security

Depending on your location, you may be presented with cookie choices or similar controls. You can also adjust certain settings through your browser. Disabling some technologies may affect the functionality of the Services.

8. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

service providers that help us operate the Services, including hosting providers, ecommerce platforms, payment processors, fraud prevention vendors, shipping carriers, customer service providers, cloud providers, analytics providers, and marketing providers;
storefront, merchant, or brand partners where a purchase, redemption, or gifting experience is operated with, through, or on behalf of such partner;
professional advisors such as legal, accounting, audit, and insurance advisors;
government authorities, regulators, law enforcement, or other parties where required by law or where necessary to protect our rights, users, or the public;
parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information for money.

9. SHOPIFY AND OTHER THIRD-PARTY ECOMMERCE SERVICES

Some of our storefronts may be hosted or powered by third-party ecommerce providers, including Shopify. Those providers may collect, use, and process personal information submitted through the storefront, checkout, payment, and related ecommerce functions in accordance with their own terms and privacy practices.

We may also use third-party payment processors, fraud prevention vendors, shipping providers, and marketing or analytics tools in connection with ecommerce operations.

Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties.

10. INTERNATIONAL AND CROSS-BORDER PROCESSING

Giftagram is based in Canada, and we and our service providers may process personal information in Canada, the United States, and other jurisdictions where we or our vendors operate.

As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with applicable law.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide the Services;
complete transactions and fulfill gifts and orders;
maintain appropriate business and financial records;
comply with legal, tax, accounting, and regulatory obligations;
investigate disputes or security matters; and
enforce our agreements.

Retention periods may vary depending on the nature of the information and the context in which it was collected. We may also retain de-identified or aggregated information for analytics, research, and business purposes.

12. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or alteration.

No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the right to:

request access to your personal information;
request correction of inaccurate personal information;
request deletion of personal information, subject to exceptions;
withdraw consent where processing is based on consent;
object to or request restriction of certain processing;
request portability of certain personal information;
opt out of certain marketing communications;
opt out of certain forms of targeted advertising, sharing, or similar processing where required by law.

To exercise a privacy right, please contact us at hello@giftagram.com. We may need to verify your identity before responding.

14. ADDITIONAL U.S. PRIVACY DISCLOSURES

Residents of certain U.S. states may have specific rights regarding access, correction, deletion, portability, and opting out of targeted advertising, sale, or sharing of personal information.

Giftagram does not sell personal information for monetary consideration. However, some data practices involving cookies, pixels, or similar technologies may be considered “sharing” or use for targeted advertising under certain state laws.

If you are entitled to an opt-out right under applicable law, you may exercise that right by contacting us at hello@giftagram.com or by using any privacy controls we make available on the relevant storefront or website.

15. MARKETING COMMUNICATIONS

You may opt out of promotional emails by clicking the unsubscribe link in those messages or by contacting us. Even if you opt out of marketing communications, we may still send you transactional or service-related communications.

16. CHILDREN'S POLICY

Our Services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate steps.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the “Last Updated” date above. Your continued use of the Services after any update is subject to the revised Privacy Policy.

18. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Giftagram Inc.
487 Adelaide St. W. 203
Toronto, ON M5V 1T4, Canada
Email: hello@giftagram.com

Privacy Policy

Last Updated: May 8, 2026

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