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Shipping & Returns

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asked questions

  • What is Giftagram?
    Giftagram is a gift giving platform making it easy to be thoughtful. We make it easy to send gifts straight from your smartphone or desktop. From client gifting to celebratory gifting occasions, we have a curated selection of products from local and national best-in-class partners.
  • What is the difference between Personal Gifting and Corporate Gifting?
    Giftagram's retail site caters to personal gifting experiences for friends and family, while Giftagram’s corporate platform is designed to help businesses efficiently manage and send multiple gifts to employees or clients. With corporate gifting, you can also customize gifts, packaging, include branded merchandise, integrate into HCMs and CRMs, and automate your gifting process. Discover more about Giftagram pricing options here.
  • Does Giftagram offer carbon offsetting?
    Giftagram works in partnership with UPS to counterbalance the carbon dioxide emissions generated by the transport of our packages through carbon offsetting. This means that for every ton of CO2 a package produces in transportation, an equivalent amount of CO2 is saved by a verified emission reduction project somewhere else in the world. By participating in the UPS carbon neutral program, we will be supporting emissions reduction projects that help mitigate the climate impact of shipping our parcels. Learn more about carbon offsetting here.
  • How do I check my order status?
    To check your order status, simply log in to the account associated with your gift. Go to your Orders page to view the status specific to your order. You will also receive email notifications on the status of your order, once the gift has shipped and delivered.
  • When will my order be shipped?
    Your order will be shipped within 3-5 business days after the recipient accepts their gift. The gift will be shipped using Standard Ground Shipping, and both the sender and recipient will receive email notifications when the item is shipped and delivered. Please note that some items may have different shipping times. Please check the product details page, right below the "Gift This" button, for specific shipping windows. For items like flowers or perishables, which are delivered by local courier, our customer service team will reach out to the recipient to schedule a suitable delivery time.
  • I’m a brand and I want to sell on Giftagram - where do I start?
    Interested in joining Giftagram’s community of partners? We want to hear from you! Connect with our merchandising team by sending an email to

Still need help?

Whether you’re looking for gift suggestions or any other help, our team is here to for you!

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