We charge $12 for standard ground shipping in Canada and the USA. Alcohol and perishables have incremental shipping charges.

If the gift you are sending has an extra associated shipping fee, it will be noted during the checkout process.

You may return an item for any reason for a full refund of the purchase price within 14 days of receipt of the item provided that it is unused, in good condition and still in its original packaging.

To arrange a return, please contact hello@giftagram.com and our customer success team will provide you with a prepaid return shipping label. Once the item has arrived at the vendor and its’ condition is verified, your refund will be processed within 7 business days. Please note that returns are not available for perishable goods (i.e. flowers or food items).

If an item is delivered that is incorrect, damaged or otherwise in poor condition, a replacement or refund will be provided. In this case, please contact hello@giftagram.com. If possible include a photograph of the item for our reference. A prepaid return shipping label will be provided.

If you would like to cancel an order that you have placed for any reason, please email hello@giftagram.com and a member of our customer service team will assist.

Most items on the app ship within 3-5 business days from the time the order is confirmed by the recipient. The sender and recipient will both be notified by email when the item is shipped, as well as when the Giftagram arrives.

Some items do have different shipping times. Specific shipping windows are listed on the product details page, directly below the “gift this” button. Certain items such as flowers or perishables are delivered by local courier. In these instances, a member of our customer service team will contact the recipient to arrange a delivery time.