Account Coordinator

Toronto, ON, Canada (hybrid office environment — occasional in-person meetings)

Full Time

Job Description

Giftagram is looking for a highly motivated, outgoing, and tech-savvy Account Coordinator to support our enterprise clients. As an Account Coordinator, you will assist the Account Team in overseeing clients and their gifting by executing daily tasks that drive the success of client satisfaction and growth. The Account Coordinator is a client-facing role who will deliver ongoing support and guidance.

What you'll do


  • Work with Account Team with promoting client satisfaction, product adoption, retention and renewals


  • Communicate regularly with clients to provide product updates and client level support


  • Assist Account Team in managing internal processes, meetings, timelines and approvals


  • Work effectively with cross functional teams (curation, merchandising, procurement etc) our warehouses and vendors to support in executing client campaigns


  • Be adaptable and flexible – as part of an early-stage hyper growth company, we are rapidly growing out our process but we want to you to help shape our account management process



Qualifications


  • Extreme ownership mentality. You’re constantly thinking of new ways to hit your goals and getting creative


  • You are thoughtful and customer-oriented


  • Experience in a client-facing role


  • Strong organizational skills to provide effective support to a large number of client accounts


  • Experience with Google Suite, Monday.com, Hubspot


  • Adobe Illustrator, Photoshop an asset

About Giftagram

Giftagram is reinventing the timeless art of gifting. We build and manage programs that make it easy to appreciate, reward and inspire loyalty for clients and employees. Our GiftCenter platform gives clients access to a curated marketplace of gifts from local partners and national brands. Relationships are at the core of our business, and we are fanatic about creating an environment of success for all of our client partners, gift vendors and employees.